ASSESSMENT OF STUDENTS’ SATISFACTION THROUGH THE COVID -19 PANDEMIC ABOUT EDUCATION SERVICE QUALITY AT HO CHI MINH CITY UNIVERSITY OF PHYSICAL EDUCATION AND SPORTS

Abstract

This paper provides a theoretical foundation for research, concepts and tools in service quality theory in order to clarify the position of products and services, service quality, combining measurement of service quality and service quality, considering the relationship between service quality and satisfaction, the relationship between students and education quality... Research results will show that educational quality factors play an important role, affecting student satisfaction; This will be the initial reference base for the school in looking at the quality of education from a different perspective, thereby giving appropriate and appropriate measures to improve the quality of education.